Why can't I sign in to Cognos Connection using Internet Explorer 11?

2017 - There is a known networking issue preventing TTUHSC users from using Internet Explorer 11 (IE11) to automatically sign-in to eRaider protected applications, including Cognos (cognos.texastech.edu).

To work around this problem, follow these instructions to change a setting in Internet Explorer 11. 

1. In IE11, press the "Alt" key to bring up IE11's menus, then go to "Tools", "Internet Options"
2. Click "Security" tab
3. Make sure the "Trusted Sites" option is selected
4. Click "Custom Level"
5. Scroll down the list of settings to the end and change theoption from "Automatically logon only in Intranet Zone" to "Prompt for user name and password"
6. Click "Ok", then "Ok" again to close out of the settings screens

Once this change is made, IE11 will no longer pass your existing Windows credentials to eRaider, but will instead prompt for your username & password like Chrome and Firefox do. 

Questions?
Email Finance Reporting at financereporting@ttuhsc.edu.

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Why can't I drill down to the sub-report in Cognos PDF drill-through reports?

1.  Verify you are running the report from Cognos Connection (http://cognos.texastech.edu)

In order for drill through reports to work in Cognos, you must run the report within Cognos Connection.  Drill through links will not work from copies of a Cognos report that were saved or sent as an email attachment because Cognos depends on your Cognos Connection session to keep track of the details it needs in order to drill through from one report to another. 

2.  Verify you are using a supported browser. 

Cognos also relies on the advanced Adobe PDF capabilities within IE 11 and some versions of Firefox to make drill through reports work.  Drill through reports will not likely work in Chrome, Safari, and other browsers. 

Questions?
Email Finance Reporting at financereporting@ttuhsc.edu.

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Why can't I run a Cognos report in Excel format?

In order for Cognos to successfully deliver your Excel report, you must add the Cognos website to your Internet Explorer list of trusted sites and ensure that trusted sites are allowed to handle Excel content. To resolve this problem follow the steps below.

1. Sign in to Cognos at http://cognos.texastech.edu .
2. In the IE Menu Bar, go to Tools, then select "Internet Options".
3. Click on the "Security" tab.
4. Click on the "Trusted sites" icon (big green check mark icon).
5. Click the "Sites" button.
6. Type in "*.texastech.edu" in the textbox and click the "Add" button.
7. Make sure the "Require server verification..." check box is UN-checked.
8. Click Close.
9. Move the "Security Level for this zone" slider all the way to the bottom ("Low" setting).
10. Click "OK".

Questions?
Email Finance Reporting at financereporting@ttuhsc.edu.

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Why can't I get results when I run a Cognos report?

If you try to run a Cognos report and get a blank page instead of results, see button or prompt non-responsiveness, or see prompt page layout irregularities, your internet browser settings (IE10 or IE 11) may not be compatible with Cognos. To resolve this problem follow the steps below.

1. Sign in to Cognos Connection at http://cognos.texastech.edu.
2. In IE 10 or lower, go to Tools, then click "Compatibility View".
3. In IE 11, go to Tools, then click "Compatibility View Settings". Type in "texastech.edu" in the "Add this website" text box, then click the "Add" button. You should now see "*.texastech.edu" listed.

Questions?
Email Finance Reporting at financereporting@ttuhsc.edu

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