Account Hold

How Do I Have a Hold Removed From My Account?
Typically a hold is placed on your account due to non-payment of tuition and fees.  Holds can take up to 24 to 48 hours to be removed from accounts. If payment has been made and you believe the hold should be removed please contact our office by email or phone, if it has not been removed within 48 hours.

Access?
webraider.ttuhsc.edu

More Information?
Please contact the office of Student Business Services.

Questions?
Email: SBS@ttuhsc.edu Phone: (806) 743-7867

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Authorized User

How Do I Set Up an Authorized User?
Students may choose to set up guest users on their account so parents, employers, or others may make payment on their tuition and fee account. Guest users only have access to student tuition and fee statements; no other student record information is available through the website. After signing into eBill from the Webraider portal, choose Authorized Users tab. The system will prompt you to enter the email address of the authorized user. After a release of information is agreed to, an email will be sent to the authorized user with instructions and login information.

Access?
webraider.ttuhsc.edu

More Information?
Make a Payment - Authorized User

Questions?
Email: SBS@ttuhsc.edu Phone: (806) 743-7867

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When Will I See My Refund

After I Set Up My Banking Information, How Long Until I See My Refund?
Dependent on system availability and the current refunding schedule (Monday, Wednesday, and Friday mornings), refunds will be sent to your bank the next business day. The amount of time it takes to show in your account varies by bank but is generally between 3-4 days.

Access?
http://www.fiscal.ttuhsc.edu/studentbusserv/refundschedule.aspx

More Information?
Please contact the office of Student Business Services.

Questions?
Email: SBS@ttuhsc.edu Phone: (806) 743-7867

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Direct Deposit

How Do I Sign Up For Direct Deposit?
To receive your student refunds via direct deposit: log on to the portal at webraider.ttuhsc.edu; select the HSC MYTech tab; under the Student Account channel select MyDirectDeposit; enter banking information.  Direct deposit information needs to be submitted prior to the refund being processed to be sent via direct deposit.

Access?
webraider.ttuhsc.edu

More Information?
My Direct Deposit

Questions?
Email: SBS@ttuhsc.edu Phone: (806) 743-7867 IT (technical support): 806-743-1234

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Other Refund Options

Is Direct Deposit My Only Option?
No, you do have the option to receive a paper check. In this case, your refund check will be printed the next business day and mailed via UPS and can take 7-10 business days. It is important that you update your mailing address to ensure delivery.

Access?
webraider.ttuhsc.edu

More Information?
Please contact the office of Student Business Services.

Questions?
Email: SBS@ttuhsc.edu Phone: (806) 743-7867

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Financial Responsibility Agreement and Global Electronic Consent Documents

What Are the Financial Responsibility Agreement and Global Electronic Consent Documents I Am Agreeing to Before Registering For Classes?
The Financial Responsibility Agreement indicates that you are responsible for monitoring you student financial account and are also responsible for the payment of charges placed on your account. You will not be allowed to register online without accepting this agreement. This agreement will have to be signed every semester if a student is not registering themselves.  The Financial Responsibility Agreement can be filled out electronically by going to TTUHSC Portal, https://portal.texastech.edu.  Any form not filled out electronically may be sent to the TTUHSC Student Business Services office.      The Global Electronic Consent allows our office to provide you with certain student financial information electronically. The Global Consent form is located under Manage My Finances > Student Business Services.

Access?
webraider.ttuhsc.edu

More Information?
Global Consent

Questions?
Email: SBS@ttuhsc.edu Phone: (806) 743-7867

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International Payments

How do I pay for my tuition with an International payment
To pay your tuition via international funds/bank,  Through the View/Pay my eBill option, students can select Other Payment Methods - TransferMate Intl.  Then enter in details from the orginating bank and personal details. Payments can take up to 7 business days to be process and show on the student account.

More Information?
Please contact the office of Student Business Services.

Questions?
Email: SBS@ttuhsc.edu Phone: (806) 743-7867

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Military Benefits

I Am Expecting Military/Veteran Benefits to Pay My Tuition and Fee Account. How Are These Applied?
Request for military benefits (including Hazlewood Exemptions) are all initiated within the Veterans Resource Center. Specific information for applying for these benefits can be found on the Veterans Resource Center website.

Access?
https://www.ttuhsc.edu/veterans-resource-center/default.aspx

More Information?
Please contact the office of the Veterans Rescource Center  or Student Business Services.

Questions?
Veterans Resource Center - Email: vrc@ttuhsc.edu Phone: (806) 743-7549

Student Business Services -Email: 3rdpartysbs@ttuhsc.edu  Phone: (806)743-7867 option 3

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Off Campus Waiver

I Am Expecting an Off Campus Waiver. How Do I Know If It Has Been Applied to My Account?
Off Campus Waivers are viewable by clicking on your eBill Account Activity. They will be listed as "Off Campus (Full)" or "Off Campus (Campus location)". If your waiver has not been applied, please contact you program coordinator and allow 2 business days for the credit to appear on your statement.

Access?
webraider.ttuhsc.edu

More Information?
Please contact the office of Student Business Services.

Questions?
Email: sbs@ttuhsc.edu  Phone: (806) 743-7867

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Short Term Loan Payments

How Do I Make Payment On a Short Term Loan?
Payment of Short Term Loans issued before September 1, 2017 cannot be made online. Please contact our office for the correct payoff amount or to make a payment over the phone. If mailing a check, please be aware that interest accrues daily and the payoff amount will change.

Short Term Loans issued September 1, 2017 and after can make payments online through the Short Term Loan Application (http://www.fiscal.ttuhsc.edu/StudentSTETLoan/) or by contacting our office.

Access?
https://www.fiscal.ttuhsc.edu/StudentSTETLoan

More Information?
Please contact the office of Student Business Services.

Questions?
Email: TTUHSCSTL@ttuhsc.edu Phone: (806) 743-7867

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Short Term Loan Requests

How Do I Request a Short Term Loan?
Short Term Loans are requested and approved through the Financial Aid office.

Access?
https://www.fiscal.ttuhsc.edu/StudentSTETLoan

More Information?
Please contact the office of Student Business Services.

Questions?
Email: TTUHSCSTL@ttuhsc.edu Phone: (806) 743-7867

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Student Employees

I Am a Student Employee at TTUHSC and Receive My Paychecks Through Direct Deposit. Do I Need to Sign Up Again?
Yes, at this time, separate data is maintained for Payroll and student refunds. When updating your direct deposit click on Employee Reimbursement tab in My Direct Deposit.

Access?
webraider.ttuhsc.edu

More Information?
Please contact the office of Student Business Services.

Questions?
Email: SBS@ttuhsc.edu Phone: (806) 743-7867

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Texas Guaranteed Tuition Plan (Texas Tomorrow Fund / TGTP)

I Have an Account with Texas Guaranteed Tuition Plan (Texas Tomorrow Fund/TGTP). How Is This Applied to My Account?
Two pieces of information must be submitted to Student Business Services for each term you wish to utilize a TGTP account:

1. TGTP Billing Authorization form
2. Account Summary indicating available credit hours, fee terms and plan type.

Access?
http://www.fiscal.ttuhsc.edu/studentbusserv/tgtp.aspx

More Information?
Please contact the office of Student Business Services.

Questions?
Email: 3rdpartySBS@ttuhsc.edu Phone: (806) 743-7867

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Where is my bill?

Where Is My Bill?
Students will be notified via their TTUHSC assigned email address when billing statements are available for viewing on the eBill website. Access eBill at Webraider.ttuhsc.edu > My Tech Tab> Manage My Finances >Student Business Services > View/Pay My eBill

Access?
webraider.ttuhsc.edu

More Information?
Please contact the office of Student Business Services.

Questions?
Email: SBS@ttuhsc.edu Phone: (806) 743-7867

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Cash Receipts Processing

Why Has My Cash Receipt Not Been Processed?
The most common reasons that a Cash Receipt has not been processed are:

• Your intermediate approver has not approved the Cash Receipt
• Student Business Services has not received proper documentation to support the Cash Receipt

More Information?
Cash Receipts Processing and Tracking

Questions?
Email Student Business Services at SBSCashReceipts@ttuhsc.edu

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Cash Receipts System

What Is the Cash Receipts System?
The Cash Receipts system is used by all TTUHSC departments to record receipt of all cash, checks, wires, and credit card payments. These receipts are routed to and approved by Student Business Services for posting to the Banner Finance system. Departmental FOPs are credited at the time these receipts are recorded in Banner Finance.

Access?
Cash Receipts System

More Information?
Cash Receipts Help

Questions?
Email Student Business Services at SBSCashReceipts@ttuhsc.edu

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Cash Receipts Tracking

How Can I Track My Cash Receipt?
You can track the progress of a Cash Receipt using the Status History feature in the Reports section of the Cash Receipts System. The Changed By column indicates the name of the depositor, and if approved, the name of the intermediate and final approver.

Access?
Cash Receipts System

More Information?
Cash Receipts Processing and Tracking, Cash Receipts Help

Questions?
Email Student Business Services at SBSCashReceipts@ttuhsc.edu

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Emails from the Cash Receipts System

Why Am I Getting Emails From the Cash Receipts System?
If a Cash Receipt is not approved and processed by Student Business Services (SBS) within five days of submission, the Cash Receipts System sends the depositor and intermediate approver a daily email. If the Cash Receipt remains unprocessed after ten days, the fund manager for all funds included on the Cash Receipt is added to the daily emails. In both cases emails will continue until the Cash Receipt is approved and processed in SBS.

More Information?
Cash Receipts Processing and Tracking

Questions?
Email Student Business Services at SBSCashReceipts@ttuhsc.edu

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Intermediate Approver

How Can I Find the Intermediate Approver?
If you do not know the intermediate approver, use the Intermediate Approvers report in the Reports section of the Cash Receipts System to find the intermediate approver for the bank code used on the Cash Receipt.

Access?
Cash Receipts System

More Information?
Cash Receipts Processing and Tracking, Cash Receipts Help

Questions?
Email Student Business Services at SBSCashReceipts@ttuhsc.edu

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Food Insecurity

As a TTUHSC student, where can I get assistance with food insecurity?
The TTUHSC Helping Hands Food Pantry is an ongoing endeavor of the TTUHSC community working together and with members of the Lubbock Community to fight and end food insecurity for the members of the TTUHSC family (students, staff and faculty). We are dedicated to ensuring that no member of the TTUHSC family goes hungry and that every member of our family has access to nutritious food. https://hscweb.ttuhsc.edu/human-resources/helping-hands-food-pantry.aspx Donations can also be submitted through this website.

Access?
https://hscweb.ttuhsc.edu/human-resources/helping-hands-food-pantry.aspx

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